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Customer Service is the face of your company. They drive your corporate culture and are the front line to your customers. Sometimes customer service reps have to work by guidelines and rules but maybe those rules are a bit ridiculous.
Training Materials of Outstanding Customer Service:
- Understanding of Customer Service
- Basic Skills in Service
- Understanding of Quality Service
- Customer Service Improvement
- Customer Needs
- Service Excellence
- Handling Complaint
- Telephone Etiquette
- Role Play
It sounds simple, but successful organizations recognize that customer satisfaction stems from a series attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth, and causes clients to be champions for your organization.